Privacy Policy

Effective date: 1 July 2025

1. Introduction

Hansberry Electrical Contractors EC8901 AU064810 (“we”, “our”, “us”, “Hansberry Electrical”) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, use, disclose and otherwise handle your personal information in the course of our business (residential, commercial, emergency electrical services in the Perth metro area) and via our website at https://hansberryelectrical.com.au/ (“website”).

By using our website and/or engaging our services, you accept and consent to the practices described in this policy.

2. What kinds of personal information we collect

We may collect personal information about you, including:

your name, address, suburb, phone number, email address, property address/suburb, and other contact details.
details of the services you request from us (electrical, air-conditioning, EV charger installation, emergency call‐out, etc).
billing and payment information (for example, direct deposit, credit card, invoices);
information about your property or site (e.g., type of property, age of wiring, any faults we identify);
your communication preferences, marketing preferences.
information you provide when you subscribe to our mailing list, request a quote, fill in enquiry forms, or contact us.
metadata and usage information when you access our website (for example, IP address, browser type, visited pages) and cookies (see our Cookie Policy below).

3. How we collect personal information

We collect personal information:

when you directly provide it to us (for example by filling in a “Get a Quote” form on the Website, calling us, emailing us, completing a service job sheet);
when you subscribe to our newsletter or contact us for marketing purposes.
automatically when you use our website (via cookies and web analytics) — see the Cookie Policy.
from third parties in limited circumstances (for example, credit reference agencies, if we need to verify payment information) — we will only do so where permitted by law.

4. Purposes for which we collect and use your information

We may use your personal information for the following purposes:

to provide you with quotations, to enter into service contracts, and to supply the requested electrical/air-conditioning/EV charging services.
to invoice and receive payment for our services.
to communicate with you about your enquiries, bookings, service progress, emergencies, maintenance schedules.
to send you marketing communications (if you have consented) about our services, special offers, promotions.
to monitor, maintain and improve our website, services, business operations, underwriting and risk management (including safety inspections and fault-finding);
to comply with our legal obligations (for example, regulatory compliance, safety standards, industry licencing, record-keeping, tax) and to respond to any complaints.
to prevent fraud, misuse or unlawful activities.

5. Disclosure of your personal information

We may disclose your personal information:

to our employees, contractors, subcontractors and service providers who assist us in delivering our services (for example electricians, maintenance teams, bookkeepers, IT service providers).
to payment processors, banks or financial institutions for billing.
to regulatory bodies, industry associations, licencing authorities, or auditors when required by law.
where you have consented for us to disclose your information.
in connection with a sale, merger or acquisition of our business (with appropriate confidentiality protections).
in emergencies (for example, if we detect a serious electrical safety hazard in your property and need to act).

We will not sell your personal information to unrelated third parties for the purposes of marketing.

6. Overseas disclosure and cross-border transfer

While most of our operations are within Australia, some of our service providers (e.g., cloud hosts, analytics providers) may be located overseas. If we transfer personal information overseas, we will take reasonable steps to ensure that the overseas recipient protects the information with similar standards to the Australian Privacy Principles or satisfies applicable data protection obligations.

7. Data security

We take steps to protect your personal information from misuse, interference, loss, unauthorised access or disclosure. These include secure storage (physical and electronic), access controls, encryption where appropriate, and regular review of our security practices. However, no method of transmission or storage is completely secure — we cannot guarantee absolute security.

8. Data retention

We will retain your personal information for the period necessary to fulfil the purposes for which it was collected, or as required by law (for example for tax, warranty, safety-compliance record-keeping). When the data is no longer required, we will take steps to destroy or de-identify it securely.

9. Your rights

Under the applicable privacy laws (including the Privacy Act 1988 (Cth)), you have rights in relation to your personal information, including:

to access the personal information, we hold about you.
to request correction of inaccurate or incomplete information.
to request deletion or de-identification of your personal information, subject to our legal obligations.
to object to or restrict certain processing of your information (for example direct marketing).
to withdraw any consent, you have given us (though this may affect our ability to provide services to you).

If you wish to exercise any of these rights, please contact us using the details below.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top. We encourage you to review this document regularly. Continued use of our website or services after changes will signify your acceptance of the updated policy.

11. Contact us

If you have any questions, comments, complaints or requests regarding this Privacy Policy or our handling of personal information, please contact us at:

Hansberry Electrical Contractors EC8901 AU064810

Address: c/- 3 Constellation Drive, Ocean Reef WA 6027
Phone: 0414 893 238
Email: ben@hecelectrics.com.au
ABN: 32 645 548 428